Keep enquiries together
Use Chats to follow supported customer messages, website enquiries and call activity. Keep contacts, opportunities and tasks organised around the work that needs attention.
Copper Lane · Client app
Your business.
One clear view.
Customer conversations, appointments and everyday work, together in your own private workspace.
Copper Lane is the client application provided by Sean Inglis, trading as Copper Lane. Agency OS, the client web portal and the mobile app connect to the same business workspace. Access is for existing, authorised client accounts.
Make time for customers
See appointments and connect a Google calendar for bookings and busy time. Set your own booking hours, notice and buffers. New enquiries in chat are passed to a person to follow up. A requested time is a preference, not a confirmed appointment.
Understand your website
View the website reports Copper Lane has connected to your account. Google Analytics and Search Console reporting helps show visits, enquiries and search performance.
Connections you control
Choose what
to connect.
Available features depend on your business account, permissions and provider setup. Signing in with Google does not connect other Google services.
Gmail and Google Workspace email
Where enabled, an authorised account owner or administrator can connect a business mailbox to Email in Agency OS. Keep customer emails in a separate inbox, see messages sent directly from Gmail, and open linked email references from the customer record.
Choose private access or share with named authorised colleagues. Reading and sending require explicit mailbox permissions, separate from Google sign-in and Calendar. Availability depends on provider setup, account permissions and the app version in use.
How connected email is handledGoogle Calendar
An account administrator can choose a writable calendar. Copper Lane reads busy times and synchronises its appointments with that calendar. Booking checks use availability without exposing private event details to visitors.
When creating an appointment, an authorised user can enter the customer’s email and select Send calendar invitation. With a connected Google calendar and syncing enabled, Google handles the invitation and later time changes or cancellations. Delivery and acceptance depend on the recipient.
Google Analytics and Search Console
Copper Lane administrators connect reporting and map authorised properties to the correct client workspace. These connections read reports; they do not change your Google reporting settings.
Google Business Profile
Where provider access is available, connect a business location to view its reviews and manage replies. Review posting and public website displays require their own account settings.
Help from Copper Lane
Need a hand?
For account access, a connection problem or a privacy request, contact Copper Lane. Tell us which feature needs help and the message shown. Please never send passwords, access tokens or security codes.